Terms and Conditions of STR Service Centre Ltd

1. In these terms “the Seller” shall mean the Company, STR Service Centre Ltd. “The Purchaser” shall mean any or all of the persons whose name the parts / services are ordered or invoiced. “The Manufacturer” shall mean the manufacturer of the goods and “The Importer” if applicable, shall mean the importer authorised by the Manufacturer to import goods on his or her behalf.
2. These Terms and Conditions set out the rules which apply to your use of the Seller’s services. You should ensure that you read these terms and conditions carefully as your use in any way of the Seller’s services / purchase of products constitutes to your agreement to all terms and conditions, and notices contained or referenced herein.
3. The Seller reserves the right to revise the terms and conditions from time to time without giving you, the Purchaser, prior notice and by using the services / purchasing products subsequent to any revisions of the terms and conditions, you, the Seller agrees to be bound by such changes.
4. The Purchaser will settle their bill in full on collection of their vehicle / parts and receipt for payment will be issued.  Our preferred payment method is bank transfer (we require a minimum of 2 hours from receipt of funds, in order to allow our accounts department to confirm payment), but we do accept cash or debit cards (however the customer must be present only as we do not accept over the phone card payments). The Seller does not accept cheques as a method of payment.  The only exception to these payment terms will be Purchasers who have a pre-agreed company credit account with the Seller. For company credit accounts payment can be made by bank transfer (details of which can be provided on request) using the invoice number as the reference. 
5. All discounts will be void if payment is not received by the Seller within the pre-agreed and specified credit account period and interest will be charge at 8% over Bank of England Base Rate.  In addition, we reserve the right to claim compensation for any recovery costs.  Please note that due to onsite space restrictions in the city centre, it is Company Policy to allow two days of vehicle storage free of charge from the invoice date, but thereafter, storage is charged at the following rates: £25 + vat for cars per day and £15 + vat for bikes per day.  If the bill is not paid within 14 days, we have the right to sell or scrap the vehicle to reclaim costs.  
6. Owners leave their vehicles entirely at their own risk - the Company does not accept responsibility whatsoever for any loss or damage to motor vehicles or their contents. 
7. All parts remain the property of the Seller until the bill has been paid in full and the invoiced sale has been discharged in full. A cheque accepted by the Seller in payment shall not be treated as a discharge until the same has been cleared. Risk in the goods will pass to the Purchaser on delivery.
8. Where an order is accepted by the Seller for future delivery to the Purchaser, the Seller will be entitled to be paid the full purchase price on acceptance of the order.  If after the date of this order and before delivery of the goods to the Purchaser, the Manufacturer’s or Importer’s recommended price for any of the goods shall be altered, the increase in price shall be added to and become part of the contract price together with any increase in Value Added Tax. In the event of goods described in the order becoming unavailable, for whatever reason, the Seller may (whether the estimated delivery date has arrived or not) cancel the contract, the Seller will not be liable for any damage, loss or claim of any kind in respect of non-delivery. In such event any deposit paid shall be refunded to the Purchaser.
9. The Seller offers 6 months parts warranty with parts supplied by the Seller only. The only exception to this is where the Seller purchases parts on behalf of the Purchaser from main Manufacturers.  In this case, the Manufacturers warranty will apply and their respective labour warranty rates.  If there is a deficit in the hourly labour rate warranty claim, then the Purchaser is liable for that extra cost, not the Seller.  The Seller offers 6 months labour warranty with parts supplied by the Seller only.   
10. Parts specially ordered for the Purchaser cannot be returned for credit under any circumstance. The Seller shall be under no obligation to give credit for goods correctly supplied and/or specially ordered by the Purchaser. The Seller reserves the right to levy a handling charge up to 40% of the Retail Value on any goods returned for credit. No credit will be given by the Seller in respect of delivery, postage or transit charges levied by the Seller, or incurred by the Purchaser. Goods incorrectly supplied by the Seller may be returned to the Seller for credit of the Purchaser provided that the goods are returned within seven days of receipt by the Purchaser and are unused and undamaged and in the same condition as when delivered to the Purchaser.
11. Subject to the provision relating to consumer transactions set out below and subject to any warranty or guarantee given by the Manufacturer or Importer in respect of the goods, the Seller warrants that the goods supplied herein conform to specification (unless otherwise agreed in writing) and are of merchantable quality but otherwise the Seller makes no other warranty expressed or implied in relation to the goods and in particular makes no warranty as to the fitness of the goods for any particular purpose. In the event that the goods do not conform to specification or in the event of any defect, the liability of the Seller shall be limited to the cost of the replacement goods of the same or similar type.
12. In respect of a Purchaser supplying their own parts to the Seller for fitment on their behalf; in the event that those parts supplied by the Purchaser fail or are incorrectly supplied by the Purchaser and fitted by the Seller, the Seller shall not be held responsible or liable for any losses (including the labour costs or workmanship to remove, refit, replace or rectify those parts). In the event that the Purchaser sources their own parts and their vehicle is immobile on the ramp, the Seller will provide 3 days vehicle storage after which time, the Seller is entitled to levy a charge to the Purchaser for vehicle storage and additional ramp downtime costs.
13. The Seller shall not be liable for any consequential loss or damage howsoever incurred or howsoever caused in relation to the use of goods supplied by the Seller. In particular, in no circumstances shall the Seller be liable to the Purchaser in contract tort or otherwise for any loss of business, contracts profits or anticipated savings. The Seller shall not be held financially responsible/liable for any additional costs incurred therein due to the failure of standard/performance or race equipment/parts supplied or fitted.
14. In the interests of operational safety and preservation of the vehicles value, the Seller recommends that any faults that are determined be rectified as soon as possible.
15. The Seller cannot be held responsible for any electrical defects that occur on the vehicle due to battery disconnection.
16. In the event of any conflict between these terms and any other terms and conditions, these terms will prevail. 
17. Consumer Transactions: Nothing herein contained is intended to affect, nor will affect a Consumer’s statutory rights under the Sale of Goods Act 1893 as amended or re-enacted by the Supply of Goods (implied Terms) Act 1973, the Unfair Contract Terms Act 1977 and the Sale of Goods Act 1979, Consumer Rights Act 2015 or subsequent legislation.
18. Complaints Procedure:In the event that there is an issue identified with a vehicle by a Purchaser following work carried out, the Purchaser must, in the first instance, make contact with the Seller and the Seller must be given first opportunity to investigate and rectify any issue – not a third party.  In the event that the customer takes the vehicle to a third party (without the Sellers knowledge or permission) the Seller cannot be held liable for any costs / losses / damage. Please email us at workshop@strgb.co.uk setting out your concerns and providing us with your full contact details, so we can look into the matter for you.  We will acknowledge your concern by email within 2 working days of its receipt and will respond fully within 7 working days - either by email or we will give you a call, if necessary.  The Seller will book the vehicle into the Seller’s workshop at the earliest possible opportunity to investigate, advise findings and help to resolve the issue.  If the Seller is unable to resolve the issue with the Purchaser, then a mutually agreed independent vehicle assessor will be assigned (agreed third party).  The cost of which will be split between the Seller and the Purchaser.  As the Seller and staff treat all customers with respect, the Seller and staff expect the same courtesy from the Purchaser.  In the event of any verbal or physical abuse of any kind, communications will be in writing only.